The company differentiated itself from other web-conferencing services by being inexpensive and cloud-based. When WebEx hired him, at age 27, the company had fewer than 20 employees.Īt WebEx, Yuan learned the importance of customer satisfaction. After earning a master’s degree in mining engineering, he moved to Silicon Valley in 1997, eager to be part of the first dot-com boom. Yuan was raised in China’s Shandong Province. But I knew in that moment that I would start a company down the road. Unfortunately, WebEx had sponsored me, and I couldn’t really quit right then. “I wanted to quit WebEx to start my own company. “The day I left the GSB, I can tell you what I was thinking,” he recalls. When he looks back at his summer at Stanford GSB, he remembers being intoxicated by its culture of entrepreneurship. Yuan attended the Stanford Executive Program in 2006, when he was leading the engineering team at WebEx, a pioneering web-conferencing company. Within two months, as the COVID-19 outbreak forced a tectonic shift in the way people communicate, those downloads surpassed two million. Zoom doesn’t disclose user numbers, but some figures are public, and they tell a tale of explosive growth triggered by the pandemic: In January 2020, the Zoom app averaged about 56,000 daily downloads on the Apple App Store.
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